We want you to love your Atelier wallet. If something isn't right, here's how returns work.
30-Day Returns
Unused items in original packaging may be returned within 30 days of delivery for a full refund, less original shipping costs. The wallet should show no signs of wear or use.
Personalized Items
Monogrammed or otherwise personalized pieces are final sale and cannot be returned or exchanged, since they're made specifically for you.
How to Start a Return
Contact us with your order number and the reason for return, and we'll email you a prepaid return label. Once we receive and inspect the item, your refund will be processed to the original payment method within 5–7 business days.
Exchanges
Want a different size or color instead? Let us know when you reach out and we'll arrange an exchange rather than a straight refund wherever possible.